NC Utility Customers: Know Your Rights and Resources — Appalachian Voices
Over the past year, hundreds of thousands of households in North Carolina have fallen behind on their electric, gas and/or water bills as a result of the pandemic and economic crisis. At the end of November, more than 650,000 households were past due on their bills, owing nearly $150 million. Appalachian Voices has put together a detailed guide to help you “Know Your Rights” as a utility customer, especially if you are facing disconnection because you cannot pay your bill.